x999b Responsible Gaming — Your safety is our priority
Enjoy entertainment safely. x999b provides effective tools such as deposit limits, time-outs, and self-exclusion to keep you protected.
Why is responsible gambling important?
x999b believes that online gaming is a form of entertainment — not a tool for earning extra money. We want every one of our users to play with a healthy mindset, enjoy themselves, and stay in control of their personal and financial lives.
Gambling is an enjoyable experience for many people. But for some, it can become a source of problems. That is why x999b is committed to creating a safe environment — where players can easily set their own limits and get support when they need it.
x999b Protection Tools
Set Deposit Limits
You can set your own daily, weekly, or monthly deposit cap. Once a limit is set, it takes effect immediately. Reducing a limit applies right away; increasing one takes some time to come into effect.
Time-Out
If you feel you need a break, you can temporarily suspend your account for a set period. You can take a break ranging from 24 hours up to several weeks.
Self-Exclusion
If you want to stay away from gaming for a longer period, you can choose the self-exclusion option. Under this arrangement, your account will be completely inactive for the specified duration.
Review Gaming History
On x999b you can view your deposit, withdrawal, and betting history at any time. This helps you understand your own habits and make changes if needed.
Set Bet Limits
Decide in advance the maximum amount you want to wager in a session or over a set period. This tool will help you play according to your plan.
24/7 Support Team
The x999b support team is by your side around the clock. You can get help in Bengali or English via live chat or by email at [email protected].
For ages 21 and above only
x999b strictly prohibits registration and play by anyone under 21. Age is verified when an account is opened. If any minor attempts to play, please notify the support team immediately.
Warning Signs of Problem Gambling
If any of the following signs appear in your behaviour, it is time to seek help.
- Repeatedly playing to try to win back lost money ("chasing losses")
- Wagering money you cannot afford or playing on borrowed money
- Lying to family, friends, or at work to hide the time and money spent on gambling
- Feeling anxious, restless, or irritable when unable to play
- Spending time gambling while neglecting work, studies, or family responsibilities
- Repeatedly trying to stop playing but failing to do so
- Experiencing financial difficulties or strain in family relationships due to gambling
Four Steps to Staying Safe
Set a Budget
Decide in advance the maximum amount you can afford to spend on entertainment each week or month, and stick to that limit.
Respect Time Limits
Do not play for long stretches at a time. Take regular breaks, drink some water, and turn your attention to other activities.
Use the Limit Tools
Keep x999b's deposit limits, bet limits, and time-out features active. They are built for your own protection.
Do Not Hesitate to Seek Help
If you feel the situation is getting out of control, contact the x999b support team right away.
Deposit Limits and Withdrawal Policy
The minimum deposit amount on x999b is ৳200 and the minimum withdrawal amount is ৳500. These limits help you start small and play within your means.
If you want to reduce your deposit limit further, you can do so from Account Settings. A request to lower a limit takes effect immediately. Increasing a limit requires waiting a set period before it comes into effect, which protects you from making impulsive decisions in the heat of the moment.
Withdrawals are generally completed within 15 minutes to 2 hours. Transactions can be made via four popular mobile banking methods — bKash, Nagad, Rocket, and Upay — which are easy to use from anywhere in Bangladesh.
Details on the Self-Exclusion Process
Self-exclusion is an important protection measure through which you can voluntarily keep yourself away from the x999b platform for a specified period. When you apply for self-exclusion:
- You will not be able to log in to your account.
- No promotional communications will be sent.
- Your account cannot be reactivated before the set period ends.
- Once the exclusion period is over, additional steps will be required to reactivate your account.
If you want to start self-exclusion, contact our support team directly. They will assist you through the entire process.
Need Support?
Contact Us
If you feel that gambling is causing problems for you or someone you know, please talk to us. The x999b support team is available 24 hours a day, seven days a week in Bengali and English.
All your communications will be kept completely confidential. Asking for help is a sign of courage.
Common Questions About Responsible Gaming
Learn more or start playing safely
Enjoy entertainment on x999b responsibly. Visit our support page, FAQ, or the Cricket and Slots sections.